Wireless Networks Connections and Security
When on the Tulane Uptown or Downtown campuses, your wireless-enabled devices will detect a few different wireless networks:
Secure wireless networks
If you do not want to register your wireless device, you can use your Tulane email credentials to access:
- eduroam (TLS recommends eduroam); or
Unsecure wireless network that requires pre-registration of your device(s)
- tulane-guest —This is not an open, unsecured network, any guest on the Tulane campus must obtain and receive previous permission to access this network. A small number of computers for guests are available in the Howard Tilton Memorial Library on the Uptown Campus. If your guest is affiliated with a University that participates in the eduroam wireless program, Tulane offers eduroam access.
- Eduroam—What is Eduroam?
- eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. It allows students, researchers and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions by simply opening their laptop. You can configure your device to this link.
- Tulane is a participating institute. You can authenticate to eduroam on Tulane’s campus or at a participating university’s eduroam wireless network with your Tulane University email address and password. Guests to the Tulane campus from participating eduroam universities don’t need to arrange access to the tulane-guest wireless network but rather can join eduroam with the same credentials they use at their home institution.
Installation and Set up for Eduroam
- Tulane wireless and Tulane guest wireless- unsecure network
- Most users should be using Eduroam for computers and smartphones. There is no longer a need to find or register a MAC address to use the Tulane wireless network. If you still need to do so, please click on this link to locate your MAC address for your device. Once you receive your MAC address for device, manually register the device at https://tuwac.tcs.tulane.edu.
Network Security and Anti-Virus
- Universities are an ideal breeding ground for viruses – infected files can enter University networks via e-mail, removable media, or infected Internet sites. The Law School computers use Symantec AntiVirus to protect against infection – you may examine it by clicking on the small gold shield in the System Tray. Use it to scan for viruses on your media. It’s a good idea to scan your removable media (i.e. USB Flash Drive) for infections on a regular basis. To assist you in keeping your personal computer free of infection, the University provides antivirus software to you free of charge. This software (Trend Micro for Windows/Mac) may be obtained from: http://tulane.onthehub.com/
Do not install the anti-virus software from this download until you have completely UNINSTALLED any existing anti-virus software on your laptop. You will need to do this even if the existing software is expired! Any antivirus software is ineffective unless its virus definitions – a comprehensive list of known viruses – are updated. It is your responsibility to ensure your antivirus software is kept current and functional.
Having problems with wireless connectivity in Weinmann Hall? Try these suggestions from Tulane’s Technology Services network team:
1) Have you changed your Tulane password lately? Remember – you’ll need to change it in your Eduroam configuration as well.
2) Remember – when you enter your user credential in EDUROAM, you must enter as firstname.lastname@example.org – the “@tulane.edu” is required (it’s how EDUROAM can allow you to use wireless connectivity at EDUROAM universities around the world)
3) If you’re still having problems, try deleting your EDUROAM profile and recreating it using this webpage to automatically recreate your profile https://cat.eduroam.org/?idp=758
4) Finally, if nothing else works, you should open a ticket with Technology Services’ NOC (Network Operations Center. You can do this by:
- Calling them at 504-988-8888
- Create an online ticket by going to https://tulane.service-now.com/ess/ and selecting “Something Broken” under “Get Help”